FAQ

Find out everything you need to know about our services!

YOUR BOOKING

How do I contact you?

Get in touch with us by phone  (502) 230-6735 or email contact@supercleaningservicelouisville.com. You can book a cleaning on via the website by clicking the book now button or by giving us a call.

How much notice do you need to book a clean?

We try to facilitate bookings up to an hour before you need a cleaner. If you need a cleaner last minute just give us a call or book online and we will do everything we can to  facilitate you. If we are unable to facilitate your clean we will let you know and you will not be charged.

How many cleaners will you send?

Typically, one professional cleaner is our normal. For larger homes, we may send a team of 2 people.

What if I want to cancel my booking?

That is no problem! You can do this by logging into your online account or by calling us on  (502) 230-6735. Keep in mind that there will be a $40 cancellation free for any clean cancelled after 5pm on the day prior to your booking, so please ensure you let us know with as much time to spare as possible.

OUR SERVICE

Is your service available in my area?

Most likely, yes! SuperClean Louisville services are available across Louisville and surrounding areas. Please call us if you are unsure whether or not we are in your catchment area.

What if I’m not happy with my service?

Our 100% guarantee ensures a customer is never left unhappy. Just give us a call or email if you are unhappy with your service and we will send a maid back to cover any missed areas.

What is a deep clean or Move in/out clean?

We recommend a deep clean for new customers or customers whose home hasn’t been cleaned professionally in the previous three months.

Do I need to be home for the cleaning?

No, you don’t. It is up to you whether you would like to be at home or head out and take advantage of the extra free time we’ve afforded you. Just leave a key or a lockbox code and we will clean the whole house while you’re out enjoying yourself! Superclean’s mission is to make your life easier.

If I book a regular service, do you send the same maid on each visit?

Generally, yes! We try to send the same maid every time as we know our customers like routine and consistency.

Are there any services you don’t provide?

We do not remove bio-hazards/move large furniture or large amounts of trash. Please also note that we do not clean from heights and our teams do not bring ladders with them to cleans.

YOUR MAIDS

Who are your maids?

Our maids are carefully vetted, go through full background checks and are loved by other SuperClean customers. They are professional, career cleaners who are passionate about cleaning.

Do I need to tip my maid?

It is entirely your decision. If you would like to tip you can add a tip to your online booking or tip in cash on the day of the cleaning – only if you are really happy with our work!

PRICES & BILLING

How is payment taken?

Payment is processed with credit or debit card with our online payments system through Stripe. Every payment is processed via a secure 256 bit protocol in addition to our extended validation SSL security.

When is payment taken from my account?

Payment is processed the next working day after your service has been carried out. There is a hold placed on your card to verify funds the day before your clean – this is not a charge.

How much do your services cost?

Please click on the services page in the header to see how our pricing works. Our pricing is intuitive and is based on the number of rooms in your home. The total cost will be displayed on the booking page prior to finalizing your booking.

REFERRAL SCEHEME & GIFT VOUCHERS.

Can I refer my friend?

Yes, and if you do you will both get $20 off your next clean. Just email us at (insert email) and CC your friend. We will get in touch with them and if they book you will both receive your discount.

How do I use a gift card?

You can enter your gift card code during the booking process in the section for discount codes. The amount of the gift card will be applied to the total cost of the booking.