Frequently Asked Questions
Find out everything you need to know about our services!
YOUR BOOKING
Yes, we are fully insured and bonded.
Get in touch with us by phone (502) 230-6735 or email contact@supercleaningservicelouisville.com.
We try to facilitate bookings up to an hour before you need a cleaner. If you need a cleaner last minute, just give us a call or book online and we will do everything we can to facilitate you. If we are unable to facilitate your clean, we will let you know and you will not be charged.
Typically, one professional cleaner is our normal. For larger homes, we may send a team of 2 people.
That is no problem! You can do this by logging into your online account or by calling us on (502) 230-6735. Keep in mind that there will be a $60 cancellation fee for any clean cancelled after 5pm on the day prior to your booking, so please ensure you let us know with as much time to spare as possible.
YOUR MAIDS
Our maids are carefully vetted, go through full background checks and are loved by other Super Cleaning customers. They are professional, career cleaners who are passionate about cleaning.
It is entirely your decision. If you would like to tip you can add a tip to your online booking or tip in cash on the day of the cleaning – only if you are really happy with our work!
PRICES & BILLING
Payment is processed with credit or debit card with our online payments system through Stripe. Every payment is processed via a secure 256 bit protocol in addition to our extended validation SSL security.
Payment is processed the next working day after your service has been carried out. There is a hold placed on your card to verify funds the day before your clean – this is not a charge.
Please click on the services page in the header to see how our pricing works. Our pricing is intuitive and is based on the number of rooms in your home. The total cost will be displayed on the booking page prior to finalizing your booking.
OUR SERVICE
Most likely, yes! Super Cleaning Louisville services are available across Louisville and surrounding areas. Please call us if you are unsure whether or not you are in our catchment area.
Our 100% guarantee ensures a customer is never left unhappy. Just give us a call or email if you are unhappy with your service, and we will send a cleaner back to cover any missed areas.
We recommend a deep clean for new customers or customers whose home hasn’t been cleaned professionally in the previous three months.
No, you don’t. It is up to you whether you would like to be at home or head out and take advantage of the extra free time we’ve afforded you. Just leave a key or a lockbox code and we will clean the whole house while you’re out enjoying yourself! Super Cleaning’s mission is to make your life easier.
Generally, yes! We try to send the same maid every time as we know our customers like routine and consistency.
To protect our teams, we cannot clean in homes with biohazards such as animal waste and insect/rodent cleanup. We do not move large furniture or large amounts of trash. Please also note that we do not clean from heights and our teams do not bring ladders with them to cleans.
REFERRAL SCEHEME & GIFT VOUCHERS.
Yes! Refer friends, family, or social media followers! Share the code "FRIENDS50" for instant $50 off their first clean. Earn $50 when they book a one-time clean and $100 for recurring services. Have them mention your complete name when booking so we can send you your reward as their first clean is completed. Learn more about our Refer a Friend progam.
You can enter your gift card code during the booking process in the section for discount codes. The amount of the gift card will be applied to the total cost of the booking.